Month: December 2015

Yorkshire Water suspends bills for flooding victims #York #Micklegate

Today Yorkshire Water are announcing that they are suspending charges for  customers forced out of their homes by the recent floods.

Here the message:

Eligible customers will have their charges suspended until such time as
they were able to reoccupy their homes.

In addition, we will also make an allowance for those eligible customers
who choose to remain in their homes but whose bills rise significantly as a
result of clean-up activities.

We recognise that some of our customers are going through a terrible time
as a result of the flooding and we want to help them get back on their feet
as quickly as possible. Several councils have already said they will
suspend customers’ Council Tax bills and we are pleased to be in a position
to support our customers in a similar way.

Yorkshire Water has been busy working round the clock over Christmas to
support the emergency flood relief effort. We’ve deployed significant extra
resources and these remain in place as we assist with the ongoing recovery.
We tripled the number of customer services staff we would normally have
working and are working closely with the emergency services, councils and
the Environment Agency to co-ordinate our activities.

While a great number of our water and sewage treatment works were inundated
by the floods, our colleagues ensured that water supplies were maintained
at all times across the Yorkshire region. This service will be essential
during the big clean-up.

Customers should contact Yorkshire Water on 0345 124 24 24, use our live
chat facility on yorkshirewater.com/contact-us, or tweet @YWHelp to discuss
their individual circumstances.

Frequently asked questions

Who qualifies for this assistance?
Anyone whose home has been flooded by the storms in Yorkshire since
Christmas Day. We can help if you have had to move out of your property or
if you have incurred higher water charges because of the extra water used
in cleaning up.

What if I am still living in my flooded home?
We will continue to charge you as normal if you are still living in your
flooded property because you are still using water and wastewater services.
If you have a water meter we understand that you might see an increase in
water usage due to the extra water used in cleaning up after the floods. We
will make an allowance for this extra water usage so you will not have to
pay for it.

Will I get an allowance if I don’t have a water meter?
If you have had to move out of your house we will suspend your full water
and sewerage charges regardless of whether you pay based on Rateable Value
or whether you have a water meter.

If you are still living in your home after being flooded and you pay based
on Rateable value, your fixed yearly charge will not change no matter how
much additional water you need to use, and we will not make an allowance.

When will I have to start paying my water bill again?
When you move back into your home we will start to charge you again for
your water and wastewater services.

What about the water bill at the temporary accommodation I have moved into?
If you are responsible for the water bill at your new temporary
accommodation you will be charged as usual at that address. If you have
moved in with friends or relatives they will be responsible for the water
bill as normal.

Why do you need my contact details?
We will need to keep in touch with you throughout the period that your
property is empty. Also, it may be necessary to make checks on your water
supply or your water meter before you move back in again.

Latest flood Update #York #Micklegate

City of York Council  is currently responding to calls and emails 24 hours a day. Please call: 01904 551550 or email: flood@york.gov.uk.

For regular updates from us on the flooding situation please see the City of York Twitter feed or visit our Facebook page. You can also view our latest press releases for updates. You can also see our flood information leaflet.

For practical advice on what to do to protect yourself and your property during and after a flood view the leaflet ‘What to do before, during and after a flood‘ (PDF). For advice on Public Health during the floods see their flooding questions and answers.

Latest Update

1.30pm on 30 December 2015.

The River Ouse levels are currently at 4m asl and is predicted to peak at 4.2m asl on Friday. However, the situation could still change. We are experiencing further, heavy rain, today so the advice remains be #floodaware.

Front line teams have worked round the clock to clear roads and as a result the main networks are now open. The situation is improving but there is still a lot of work to be done and all agencies continue to work hard to get the city moving and working as normally as can be expected. Heading towards New Year’s eve, our messages will be about taking care when walking in York, particularly near or around rivers. We are working with Safer York and NYP on this.

For the latest traffic and travel information please visit: www.itravelyork.info/journey-planning/roadworks-and-road-closures

We are actively looking for volunteers to help with the clean up at the Guildhall today until 5pm and tomorrow 9am-5pm too (we’re currently planning for later this week). Please visit our website for more details and please share this with your contacts where possible. Volunteers will be fully briefed and food and drink will be provided. Please wear comfortable footwear and outdoor clothing.

Council staff are also going door-to door to residents’ homes affected by the floods today, to offer help and support, including leaflets and information.

Financial support is available for residents and businesses. Please see our release here

Education teams are also contacting headteachers ahead of some schools reopening next week, to provide direct advice/support.

Up-to-date figures indicate that around 767 properties (602 residential and 165 commercial), have been directly affected by flooding in the city centre. We are working with Make It York, who are meeting with/contacting those businesses directly affected with advice and support.

The council’s customer contact centre is running as normal.  The number to call is 01904 551550 the email address is flood@york.gov.uk.

Offers of help

We would like to thank everyone who has already helped or offered their support. We are currently working to co-ordinate what is needed and who can help out, whether this is by giving time to help or donating supplies.

If you would like to offer any support in the recovery effort, please email us with your details to flood@york.gov.uk or call 01904 551550.

We are actively looking for volunteers to help with the clean up at the Guildhall today (30 December)until 5pm and tomorrow (31 December) 9am-5pm too. Products have been kindly provided by Asda and Nestle, please wear suitable outdoor clothing.

Donate to the York Flood Appeal

The York flood appeal is a new appeal to support people who have been affected by the flood in York in December 2015 and you can donate online.

The appeal is set up by The York Disaster Fund and is to benefit people living within the City of York Council boundary. The Fund was set up in 2000 to help the victims of floods in York that year, and has launched this appeal to help this year’s victims of flooding in York. To help make donating easier, The York Disaster Fund charity has partnered with Two Ridings Community Foundation. The Foundation is accepting donations to the fund via an online giving page and cheques sent to its offices in York.

Donate furniture and household goods

The Community Furniture Store in York has opened up today (30 Dec) to take donations until 5pm. They are based at Unit 29, The Raylor Centre, James Street, York, YO10 3D, tel: 01904 426444.

Support for residents and businesses

Following its work to limit the extent and effects of the floods, the council is co-ordinating support for residents and businesses. The page includes information on

  • Waste collections
  • Council tax
  • Reputable tradespeople
  • Benefits advice
  • York’s Disaster Fund
  • Disaster Recovery Fund

Flood safety

Please avoid entering flood waters as there may be hidden dangers like sharp objects, raised manhole covers and pollution.

Road closures and travel information

For the latest on road closures and travel information during the floods please visit the iTravel website which will be updated regularly.

Flood warnings

The Environment Agency gives flood warnings for rivers and coasts – see current flood warnings via the Environment Agency’s current flooding information.

Homes at risk from flooding

Find out how to protect your home from floods on the Environment Agency flooding website.

If you live in a flood-risk area you can get warnings sent direct to you by phone, text message or email – contact the Environment Agency’s Floodline on tel: 0345 9881188 for more information.

Public Health

City of York Council has a public health responsibility and works closely with Public Health England, who have a variety of advice for those affected by flooding including:

How to clean your home safely

This leaflet provides important health advice and some basic precautions to keep you and your family safe while cleaning up your flooded home.  Public Health England leaflet: How to clean up your home safely (PDF).

Insurance

The Association of British Insurers have some great advice for those recovering from floods. If you have been affected please contact your insurer as they are open and waiting to receive your calls. Information is also available on the insurance process 

Temporary skips for flood damaged items

Skips for flood damaged items will be placed around the city throughout the day from Wednesday 30 December. You will find skips for flood damaged items in the following locations:

Tower St (x2) – inside lane opposite the tower
Museum gardens entrance – Museum St
Kings Staith
Piccadilly (x2) – Pay and Display Bays
Merchantgate (x2) – outside Red Lion
Fossgate at Bridge (x2)
Navigation Road (x4) – in resident parking bays
Skeldergate – near cock and bottle
Rosemary court (x5) – area in resident parking bays
Lower Friargate – in parking bays
Peckitt Street (x2) – in parking bays
Walmgate (x3) – in Pay and Display bays
Huntington Road (x3) – in resident parking bays near roundabout
Huntington Road – near bridge
Dennison St (x2) – in parking bays
Gladstone St (x2) – in parking bays
Yearsley Crescent
Haley’s Terrace York – in parking bays
Somerset Road – on verge
River Street
Colenso St – in parking bays
Lower Darnborough Street – in parking bays
Main Street, Acaster Malbis
Marlborough Grove
Elvington Main Street
Main Street Strensall

Flooding advice for businesses

If your business has been affected by flooding please see the Health and Safety Executive’s advice on recovering your business.

If your food business has been affected by flooding please see our Flooding advice for food businesses webpage. 

Sandbags

It’s very important we make sure we have enough sandbags to protect key buildings (eg. hospitals). However, we do try to prevent widespread flooding in all areas. For details of our sandbag policy and how to build a sandbag wall, download sandbag information.

Please note:

  • sandbags are not available for public collection from Hazel Court
  • we give out sandbags to private properties if we have enough, and people to distribute them
  • there is no charge for sandbags
  • we may restrict the number you can have

Driving and floods

Advice from SmartDriving on driving through flood water.

River flooding

The River Ouse rises and falls regularly in York. With our partners we have well established plans for the protection of the city, its people and premises when this happens. The actions and temporary works detailed within plans are incremental and are triggered by Environment Agency warnings and forecasts.

Also see

Latest flood Update #York #Micklegate

City of York Council  is currently responding to calls and emails 24 hours a day. Please call: 01904 551550 or email: flood@york.gov.uk.

For regular updates from us on the flooding situation please see the City of York Twitter feed or visit our Facebook page. You can also view our latest press releases for updates. You can also see our flood information leaflet.

For practical advice on what to do to protect yourself and your property during and after a flood view the leaflet ‘What to do before, during and after a flood‘ (PDF). For advice on Public Health during the floods see their flooding questions and answers.

Latest Update

5.30 pm on 29 December 2015.

The River Ouse levels are at 4.4m asl.  River levels will continue to fall slowly but we are still expecting further rain for Wednesday so the advice remains  be #floodaware.

Front line teams have worked round the clock to clear roads and as a result most of the main networks are now open. The situation is improving but there is still a lot of work to be done and all agencies continue to work hard to get the city moving and working as normally as can be expected.

The following roads are still closed:

  • A19 Fulford Road/Fordlands Road – could be opened in the morning
  • Fordland Road – 4×4 vehicles are helping to transport people safely through floodwater
  • Skeldergate
  • Walmgate Bar – traffic lights have failed and a diversion is in place for Navigation Road.

For the latest traffic and travel information please visit: www.itravelyork.info/journey-planning/roadworks-and-road-closures

From tomorrow council staff are going door-to door to residents’ homes affected by the floods to offer help and support, including leaflets and information. A copy of the leaflet is attached/available at www.york.gov.uk/floods

Financial support is available for residents and businesses. We have promoted this to all media. Please see our release here

Around 650 homes and businesses have been directly affected by flooding in the city centre. We are collating figures for outer York.

Communication channels are restored and the council’s customer contact centre is running as normal.  The number to call is 01904 551550 the email address is flood@york.gov.uk.

Archbishop Holgate School continues to be operational as a rest centre but all residents who were using the centre have been placed into emergency housing (15-20 families).

Offers of help

We would like to thank everyone who has already helped or offered their support. We are currently working to co-ordinate what is needed and who can help out, whether this is by giving time to help or donating supplies.
If you would like to offer any support in the recovery effort, please email us with your details to flood@york.gov.uk or call 01904 551550.

Further information on ways you can help will be updated on this page.

Support for residents and businesses

Following its work to limit the extent and effects of the floods, the council is co-ordinating support for residents and businesses. The page includes information on

  • Waste collections
  • Council tax
  • Reputable tradespeople
  • Benefits advice
  • York’s Disaster Fund
  • Disaster Recovery Fund

Flood safety

Please avoid entering flood waters as there may be hidden dangers like sharp objects, raised manhole covers and pollution.

Road closures and travel information

For the latest on road closures and travel information during the floods please visit the iTravel website which will be updated regularly.

Flood warnings

The Environment Agency gives flood warnings for rivers and coasts – see current flood warnings via the Environment Agency’s current flooding information.

Homes at risk from flooding

Find out how to protect your home from floods on the Environment Agency flooding website.

If you live in a flood-risk area you can get warnings sent direct to you by phone, text message or email – contact the Environment Agency’s Floodline on tel: 0345 9881188 for more information.

Public Health

Public Health England have a variety of advice for those affected by flooding including:

How to clean your home safely

This leaflet provides important health advice and some basic precautions to keep you and your family safe while cleaning up your flooded home.  Public Health England leaflet: How to clean up your home safely (PDF).

Insurance

The Association of British Insurers have some great advice for those recovering from floods. If you have been affected please contact your insurer as they are open and waiting to receive your calls. Information is also available on the insurance process 

Waste collections

Unfortunately waste collections are likely to be affected on Tuesday 29 December at Poppleton Main St (No 17-33), Riverside Walk and Shipton Road (142 -180).

Flooding advice for businesses

If your business has been affected by flooding please see the Health and Safety Executive’s advice on recovering your business.

If your food business has been affected by flooding please see our Flooding advice for food businesses webpage. 

Sandbags

It’s very important we make sure we have enough sandbags to protect key buildings (eg. hospitals). However, we do try to prevent widespread flooding in all areas. For details of our sandbag policy and how to build a sandbag wall, download sandbag information.

Please note:

  • sandbags are not available for public collection from Hazel Court
  • we give out sandbags to private properties if we have enough, and people to distribute them
  • there is no charge for sandbags
  • we may restrict the number you can have

Driving and floods

Advice from SmartDriving on driving through flood water.

River flooding

The River Ouse rises and falls regularly in York. With our partners we have well established plans for the protection of the city, its people and premises when this happens. The actions and temporary works detailed within plans are incremental and are triggered by Environment Agency warnings and forecasts.

Also see

Help for residents and businesses affected by flooding in #York #Micklegate

Following its work to limit the extent and effects of the floods, City of York Council is co-ordinating a raft of support for residents and businesses who may be directly affected by the flooding and could be assessing damage to their homes and any repairs necessary.

From tomorrow council staff are going door-to door to residents’ homes affected by the floods to offer help and support, including leaflets and information. A copy of the leaflet is available at www.york.gov.uk/floods

This support includes:

Waste collections

Anyone whose home is directly affected by flooding and who has home and or contents insurance should seek advice and get permission from their insurers before removing any damaged items. City of York Council will help residents dispose of flood-damaged waste and anyone needing help after their loss adjusters have visited should call 01904 551550. Around 50 skips are being placed around the city in the most affected areas for residents to dispose of their waste. Find these locations at: www.york.gov.uk/floods

Council tax

There are no automatic reductions in council tax or business rates for residential or business properties damaged specifically by flood water. However people whose property is no longer habitable and require major repairs. Residents should inform the council tax billing team and ask about their eligibility via 01904 551550 or email council.tax@york.gov.uk while businesses should contact the business rates team also on 01904 551550 or email business.rates@york.gov.uk .

Reputable tradespeople

Households are advised to seek several quotes for repair work from reputable businesses and request references,, where possible, to check on the quality of work. This will enable you to make a more informed decision.

Anyone, including Older and vulnerable residents can use the Home Services Directory a directory of tradespeople who have undergone an assessment procedure. The list is compiled by Age UK York and is available through the charity or online via www.york.gov.uk/tradingstandards

Meanwhile anyone who believes they may have been approached by a rogue trader or pressurised to buy something they don’t want should contact the Citizens Advice Bureau helpline on 03454 04 05 06.

Benefits advice

Every year thousands of people in York lose out on extra income – and that could include those affected by the flooding and entitled to help? Up to one in three people miss out because they do not claim allowances or benefits, discounts or exemptions. City of York Council’s Benefits Advisers are here to help you check entitlements and to help with applications. Contact the team on 01904 551550.

York’s Disaster Fund

Residents of the City of York whose homes have been flooded, who are on a low income, have little capital and who are not adequately insured, may be eligible for help from York’s Disaster Fund, a registered charity which was established after flooding in York in 2000. Applications to the charity may be made at any time. Businesses are not eligible for help from this fund. For more information about how to apply for a grant, please call City of York Council on 01904 551550.

Disaster Recovery Fund

The recovery fund is supported by Government funding for residents and businesses to pay for additional measures over and above the costs of repairs that would normally be covered by insurance.

Support is available to support small and medium sized businesses to develop and implement business recovery plans. Eligible businesses are able to claim for costs which could include immediate clean-up costs, materials, exceptional business costs (such as hire of drying equipment) and temporary accommodation to enable these businesses to continue trading. Business continuity planning and marketing costs could also be covered.  More information will be available soon at www.york.gov.uk/floods

NORTH YORKSHIRE POLICE UPDATE – FLOODS IN #YORK AND NORTH YORKSHIRE

Public urged to keep safe and be patient while the flood recovery operation continues in York and North Yorkshire

 River levels in York, Selby, Cawood and Tadcaster are slowly receding following severe flooding since Boxing Day.

Emergency service teams, the local authorities, more than 600 soldiers and 125 mountain rescue personnel have been involved in the major operation which led to 250 people being evacuated from their homes. Council-run rest centres provided temporary accommodation for 115 people as part of the emergency response.

So far the emphasis of the multi-agency operation has been to protect life and property while the Environment Agency works with partner agencies to get the flood water under control.

The recovery phase of the operation is now getting underway, although residents and visitors have been warned about further disruption by flood water towards the weekend if heavy rain arrives on Wednesday as forecasted.

Problems with telephone communication in the York area in particular are also hampering the operation, including North Yorkshire Police and City of York Council who have each put in place temporary phone numbers to deal with callers. Please note, however, that the 999 emergency number and response times have not been affected.

Assistant Chief Constable Ken McIntosh, who is chairing a Strategic Co-ordination Group in response to the flooding, said: “Everyone involved in the flood response operation have shown incredible professionalism and commitment to keeping people safe, as well as providing reassuring support to our communities under extreme circumstances.

“Despite the difficulties we are facing, I can assure people we are collectively working hard to overcome these issues and we will do everything in our power for a return to normality as soon as possible.”

People are again asked to strictly abide by closure signs on roads and bridges until engineers have ensured they are structurally safe.

Motorists are also warned against driving through flood water which could be extremely dangerous as well as damaging to nearby homes due to bow waves.

The latest flood warning information can be accessed via the Gov.uk website https://flood-warning-information.service.gov.uk/map

You can also follow @EnvAgencyYNE and #floodaware on Twitter for the latest updates. Or call the Floodline on 0345 9881188.

If you need to contact North Yorkshire Police for NON-EMERGENCY matters until our 101 lines are fixed, please use 01609 768182. This is a temporary number.

If it is an emergency, always dial 999.

Latest Flood Update #Micklegate

City of York‬ phone lines have now been restored. If you need to contact you can now call: 01904 551550 or email: flood@york.gov.uk Micklegate‬

For regular updates from City of York on the flooding situation please see the City of York Twitter feed or visit our Facebook page. You can also view the latest press releases for updates.

For practical advice on what to do to protect yourself and your property during and after a flood view the leaflet ‘What to do before, during and after a flood‘ (PDF). For advice on how to spot rogue traders please see the Citizens Advice Bureau or contact them on 03454 04 05 06 for advice.

Latest Update

10.30am on 29 December 2015.

The River Ouse levels are at 4.6.m asl today. Main flood defences have held.  River levels will fall slowly but City of York Council are expecting further rain for Wednesday so the advice is to be #floodaware.

Four of the eight pumps on the Foss Barrier are working and river levels are dropping. As a consequence roads are clearing, as they do we are looking to direct road sweepers to them throughout this morning to ensure road safety.

The Castlegate sewage pumping station is being repaired at around 10am today and the inner ring road which has just been opened,  heading towards Skeldergate bridge may be temporarily closed sometime today as new pumps are delivered.

For the latest traffic and travel information please visit: www.itravelyork.info/journey-planning/roadworks-and-road-closures

Communication channels are restored and  the council’s customer contact centre is running as normal  These details have been shared with residents via social media and traditional media and the number to call is 01904 551550 the email address is flood@york.gov.uk.

Archbishop Holgate School continues to be operational as a rest centre but all residents who were using the centre have been placed into emergency housing (15-20 families).

The situation is improving but there is still a lot of work to be done and all agencies continue to work hard to get the city moving and working as normally as can be expected. Around 650 homes and businesses have been directly affected by flooding in the city centre.

Both Household Waste and Recycling Centres are now open/operational.

Flood safety

Please avoid entering flood waters as there may be hidden dangers like sharp objects, raised manhole covers and pollution.

Road closures and travel information

For the latest on road closures and travel information during the floods please visit the iTravel website which will be updated regularly.

*The only access for pedestrians to the city centre (Parliament Street) and the station side of the river Foss and river Ouse from Fishergate is via Walmgate (Fishergate Bar or Walmgate Bar) – Dennis Street (by St. Denys Church) and onto Piccadilly via the Reynards Garage site. *Correct as of 5.10pm on 28 December 2015

Flood warnings

The Environment Agency gives flood warnings for rivers and coasts – see current flood warnings via the Environment Agency’s current flooding information.

Homes at risk from flooding

Find out how to protect your home from floods on the Environment Agency flooding website.

If you live in a flood-risk area you can get warnings sent direct to you by phone, text message or email – contact the Environment Agency’s Floodline on tel: 0345 9881188 for more information.

How to clean up your home safely

This leaflet provides important health advice and some basic precautions to keep you and your family safe while cleaning up your flooded home.  Public Health England leaflet: How to clean up your home safely (PDF).

Waste collections

Unfortunately waste collections are likely to be affected on Tuesday 29 December at Poppleton Main St (No 17-33), Riverside Walk and Shipton Road (142 -180).

Flooding advice for food businesses

If your food business has been affected by flooding please see our Flooding advice for food businesses webpage. 

Sandbags

It’s very important we make sure we have enough sandbags to protect key buildings (eg. hospitals). However, we do try to prevent widespread flooding in all areas. For details of our sandbag policy and how to build a sandbag wall, download sandbag information.

Please note:

  • sandbags are not available for public collection from Hazel Court
  • we give out sandbags to private properties if we have enough, and people to distribute them
  • there is no charge for sandbags
  • we may restrict the number you can have

Driving and floods

Advice from SmartDriving on driving through flood water.

River flooding

The River Ouse rises and falls regularly in York. With our partners we have well established plans for the protection of the city, its people and premises when this happens. The actions and temporary works detailed within plans are incremental and are triggered by Environment Agency warnings and forecasts.

Also see

Latest Flood Update

City of York Council (CYC) has set up temporary telephone numbers and an email address for the customer centre which is currently responding to calls and emails 24 hours a day. Please call: 07500 100398, 07767 318048, 07767 440770, 07770 326063, or email: flood@york.gov.uk.

For regular updates from CYC on the flooding situation please see the City of York Twitter feed or visit our Facebook page. You can also view our latest press releases for updates.

For practical advice on what to do to protect yourself and your property during and after a flood view the leaflet ‘What to do before, during and after a flood‘ (PDF).

Latest Update

The River Ouse peaked at 5.2m last night. Main flood defences have held.  River levels will fall slowly and with further rain forecast for Wednesday.

CYC are working round the clock to prepare 10,000 sandbags to strengthen our strategic defences and to provide a response to local incidents as necessary.

Search and Rescue continuing to go door to door in flooded streets to check whether people require help with evacuation.

Work is ongoing to identify any vulnerable individuals or groups who would need notifying if the forecast changes.

Archbishop Holgate School continues to be operational as a rest centre.

The military are still working with the Environment Agency today to restore the Foss barrier.

Communication channels remain a challenge with telephone and internet coverage being affected throughout York and surrounding areas. We understand from BT that they are working to restore the exchange as soon as possible, in priority areas (e.g. hospitals) but of course the success of this cannot be guaranteed at this stage.

Flood safety

Please avoid entering flood waters as there may be hidden dangers like sharp objects, raised manhole covers and pollution.

Road closures and travel information

For the latest on road closures and travel information during the floods please visit the iTravel website which will be updated regularly.

*The only access for pedestrians to the city centre (Parliament Street) and the station side of the river Foss and river Ouse from Fishergate is via Walmgate (Fishergate Bar or Walmgate Bar) – Dennis Street (by St. Denys Church) and onto Piccadilly via the Reynards Garage site. *Correct as of 5.10pm on 28 December 2015

Flood warnings

The Environment Agency gives flood warnings for rivers and coasts – see current flood warnings via the Environment Agency’s current flooding information.

Homes at risk from flooding

Find out how to protect your home from floods on the Environment Agency flooding website.

If you live in a flood-risk area you can get warnings sent direct to you by phone, text message or email – contact the Environment Agency’s Floodline on tel: 0345 9881188 for more information.

How to clean up your home safely

This leaflet provides important health advice and some basic precautions to keep you and your family safe while cleaning up your flooded home.  Public Health England leaflet: How to clean up your home safely (PDF).

Waste collections

Unfortunately waste collections are likely to be affected on Tuesday 29 December at Poppleton Main St (No 17-33), Riverside Walk and Shipton Road (142 -180).

Flooding advice for food businesses

If your food business has been affected by flooding please see our Flooding advice for food businesses webpage. 

Sandbags

It’s very important we make sure we have enough sandbags to protect key buildings (eg. hospitals). However, we do try to prevent widespread flooding in all areas. For details of our sandbag policy and how to build a sandbag wall, download sandbag information.

Please note:

  • sandbags are not available for public collection from Hazel Court
  • we give out sandbags to private properties if we have enough, and people to distribute them
  • there is no charge for sandbags
  • we may restrict the number you can have

Driving and floods

Advice from SmartDriving on driving through flood water.

River flooding

The River Ouse rises and falls regularly in York. With our partners we have well established plans for the protection of the city, its people and premises when this happens. The actions and temporary works detailed within plans are incremental and are triggered by Environment Agency warnings and forecasts.

Also see

Flood Info

IMPORTANT: If you want to offer help – please call 01904 551550, this number is coordinating all offers. Please call this number also to request sandbags!

Partners and emergency services are continuing to work round the clock in York to tackle unprecedented levels of flooding in the city.

 Provisions are in place across multi-agencies following overwhelming river levels for the Foss and Ouse.

The River Ouse is currently at 5.1m above normal summer levels and is expected to peak around lunchtime tomorrow (Monday 28 December) at 5.3m above normal summer levels.

It’s estimated that 500 properties are directly affected by the flooding at present.

People are being asked not to travel to York or around the city unless their journey is absolutely essential. Anyone needing to get from one side of the city to the other should use the Outer Ring Road (A1237 and A64).Note: The A19 is closed at Fulford.

Pedestrian and Cycle links across the River Foss are restricted in the Walmgate/Piccadilly area. A bus service is operating from Fishergate Gyratory, down Hull Road, along the A64 and to the station via Tadcaster Road to provide a link for pedestrians between the two sides of the city.

Representatives are working 24/7 from City of York Council, the Environment Agency, North Yorkshire Police, Yorkshire Ambulance Service, North Yorkshire Fire & Rescue, Northern Powergrid and Yorkshire Water to support the city and residents

200 military personnel have been working in York throughout the day filling and deploying sandbags and liaising with affected residents. 200 additional military personnel will arrive in the city later today. The council has also asked other councils for support in providing additional sandbags to meet the unprecedented demand.

The council is opening a second rest centre at Energise Leisure Centre for those affected by the flooding on the north of the city.

A recovery planning operation is also being launched alongside the emergency response to ensure that residents and stores affected by the flooding can get the support they need as soon as possible.

The agencies would like to thank residents for their help and assistance over the last few days.

Travel details:

Park & Ride services should be used where possible to access the city centre if necessary.

Walmgate/Piccadilly area is only easily accessible from Walmgate Bar/Fishergate Bar direction by foot. Only one access available to/from city centre by foot across river Foss in the Piccadilly area.Most bus routes are operating a Sunday service but are severely affected by road closures. Please contact the bus operator for more direct information before travelling.

Please contact the bus operator for more direct information before travelling.

Cross city bus services are severely affected by closure of Tower Street and parts of inner ring road in city centre.

First are operating all Park&Ride services in York (Sunday timetable). Journey times will be longer. Routes will be affected and diversions are in place.

Coastliner service: currently diverting along the A64/Tadcaster Road. Not able to serve Stockton on the Forest or other areas to the East of the city.

Arriva 415 from Selby. Diverting via Hull Road and terminating at Fishergate.

From Haxby Crossing buses will divert via ring Road, Wigginton Road, Clarence Street in both directions. All Stops between New Earswick Road and Clarence Street will not be able to be served.

5/5A. From Earswick, buses will divert via ring Road, Wigginton Road, Clarence Street in both directions. All Stops on Huntington Road and Clarence Street will not be able to be served.

6  Buses between Osbaldwick and City Centre Suspended.

7 Designer Outlet will divert via Tadcaster Road and A64 to Station. A special Shuttle service will operate between Broadway and Fishergate operating via Fulford Road and Fishergate.

8 Grimston Bar Park and Ride is diverted via Hull Road via Lawrence Street terminating at Fishergate.

9 Monks Cross Park and Ride Operating via A64, Hull Road via Lawrence Street terminating at Fishergate.

10    Poppleton   Will divert from Millfield Lane, left on to Ebor Way, right onto Alllerton Drive, Riversvale Drive, left on to Main Street, then as normal route. Buses will wait time at Upper Poppleton Green.

14 From Haxby Crossing buses will divert via A1237 ring Road, Wigginton Road, Clarence Street in both directions. All Stops between New Earswick Road and Clarence Street will not be able to be served.

59  Skeldergate Closure  Buses will terminate at Railway Station.

Bishopthorpe Service 11 diverted via Sim Balk Lane – not covering South Bank area

Reliance Services 19 (except Bowness Drive) 30, 40 operating to normal Sunday service.

Bishopthorpe Service 11 diverted via Sim Balk Lane – not covering South Bank area.

People are being advised to drive only if essential. Main Road Closures include:

·        A19 Fulford Rd

·        Huntington Rd (main section Hayley’s Terrace to Monkgate)

·        Haxby Rd (south of New Earswick)

·

·        Inner Ring Road – Foss Islands Road, Jewbury, Castle Mills Bridge,Tower Street.

·        Piccadilly

·        Layerthorpe

·        James St

·        Tower St

·        Melrosegate

·        Bad Bargain Lane

·        St Denys Road

·        Merchantgate

·        Peasholme Green

·        Lowther St

·        Hempland Lane/Junction Burnholme Drive

·        Skeldergate

·        Navigation Road

·        Shipton Rd (lower)

·        Hopgrove Lane

·        Fordlands Road

·        Monks Cross Link Road

·        Bishopthorpe Rd (Crematorium)

·        Walmgate

The Environment Agency Floodline number is 0345 988 1188 or visit http://apps.environment-agency.gov.uk/flood/31618.aspx

ENDS

Flood facts

– The River Ouse is curretly 4.8m above summr level and is expected to peak on Monday lunchtime at approx 5m asl. People are advised to plan their journeys ahead by visiting the EA website and avoid flood water.

*The York Flood Group is convened, in accordance with York’s well tried and tested plans, when the river level is predicted to exceed and remain higher than 4.2m above normal summer levels for an extended period or time, or if the Foss Barrier or other defences fail or are breached.

The flood group comprises of representatives from City of York Council; North Yorkshire Police; North Yorkshire Fire and Rescue; Yorkshire Ambulance Service; Yorkshire Water Services and the Environment Agency.

– York has 2.5 miles of flood defences, which were constructed between 1985 and 1995. The defences are designed to withstand river levels of up to 5.45m above normal summer levels and have never been breached.

– The north east of the city is protected from flooding by a flood protection scheme, called the Foss Barrier.

– The Foss Barrier was constructed in 1987 after serious flooding in 1982 (5.1m above normal summer levels).

– Approximately £8m was spent on flood defences in York following the 1982 floods.

– The flood defences surrounding the city protect up to 5,000 residential properties and numerous business properties.

– In Novermber 2000 York experienced the highest river level on the River Ouse since records began in 1625, reaching a height of 5.4m above its normal summer level.

Weekly list of planning applications received between 14th – 18th December 2015

Below are the latest planning applications received by the York Council for the Micklegate ward.
Full details can be found by searching for the application reference.
Representations can be made in favour of, or in objection to, any application via the Planning on line web site.  http://planningaccess.york.gov.uk/online-applications/

Ref No: 15/02774/FUL
Location:   1 Woodsmill Quay Skeldergate York YO1 6DX
Proposal:   Extension to existing bin store
Applicant:      Woodsmill Ltd
Contact Andrew Hallam
Consultation Expiry Date        11 January 2016
Case Officer:   David Johnson   Expected Decision Level DEL

Ref No: 15/02766/FUL
Location:   STREET RECORD Skeldergate York
Proposal:   Installation of kiosk to house telemetry equipment to monitor the nearby combined sewer overflow
Applicant:      Dr Matt Hill
Contact Mr Andy Daggers
Consultation Expiry Date        11 January 2016
Case Officer:   Sharon Jackson  Expected Decision Level DEL

Ref No: 15/02788/CPD
Location:   52 Nunthorpe Road York YO23 1BW
Proposal:   Erection of dormer window to rear, alterations to window and door openings to existing rear offshoot and velux rooflights to front and rear roof slopes
Applicant:      York Property Solutions
Contact Walker Graham Architects
Consultation Expiry Date        11 January 2016
Case Officer:   Carolyn Howarth Expected Decision Level DEL