Today Yorkshire Water are announcing that they are suspending charges for customers forced out of their homes by the recent floods.
Here the message:
Eligible customers will have their charges suspended until such time as
they were able to reoccupy their homes.
In addition, we will also make an allowance for those eligible customers
who choose to remain in their homes but whose bills rise significantly as a
result of clean-up activities.
We recognise that some of our customers are going through a terrible time
as a result of the flooding and we want to help them get back on their feet
as quickly as possible. Several councils have already said they will
suspend customers’ Council Tax bills and we are pleased to be in a position
to support our customers in a similar way.
Yorkshire Water has been busy working round the clock over Christmas to
support the emergency flood relief effort. We’ve deployed significant extra
resources and these remain in place as we assist with the ongoing recovery.
We tripled the number of customer services staff we would normally have
working and are working closely with the emergency services, councils and
the Environment Agency to co-ordinate our activities.
While a great number of our water and sewage treatment works were inundated
by the floods, our colleagues ensured that water supplies were maintained
at all times across the Yorkshire region. This service will be essential
during the big clean-up.
Customers should contact Yorkshire Water on 0345 124 24 24, use our live
chat facility on yorkshirewater.com/contact-us, or tweet @YWHelp to discuss
their individual circumstances.
Frequently asked questions
Who qualifies for this assistance?
Anyone whose home has been flooded by the storms in Yorkshire since
Christmas Day. We can help if you have had to move out of your property or
if you have incurred higher water charges because of the extra water used
in cleaning up.
What if I am still living in my flooded home?
We will continue to charge you as normal if you are still living in your
flooded property because you are still using water and wastewater services.
If you have a water meter we understand that you might see an increase in
water usage due to the extra water used in cleaning up after the floods. We
will make an allowance for this extra water usage so you will not have to
pay for it.
Will I get an allowance if I don’t have a water meter?
If you have had to move out of your house we will suspend your full water
and sewerage charges regardless of whether you pay based on Rateable Value
or whether you have a water meter.
If you are still living in your home after being flooded and you pay based
on Rateable value, your fixed yearly charge will not change no matter how
much additional water you need to use, and we will not make an allowance.
When will I have to start paying my water bill again?
When you move back into your home we will start to charge you again for
your water and wastewater services.
What about the water bill at the temporary accommodation I have moved into?
If you are responsible for the water bill at your new temporary
accommodation you will be charged as usual at that address. If you have
moved in with friends or relatives they will be responsible for the water
bill as normal.
Why do you need my contact details?
We will need to keep in touch with you throughout the period that your
property is empty. Also, it may be necessary to make checks on your water
supply or your water meter before you move back in again.